ServiceNow Technical Lead

Aeven's Automation, AI & Tools division is at the forefront of delivering a comprehensive suite of integrated technologies encompassing Infrastructure Automation, RPA, Application Lifecycle Management (ALM), Monitoring, ITSM, and CMDB. With an extensive portfolio that combines enterprise-grade solutions and in-house innovations, we facilitate Aeven's growth journey, offering both traditional on-prem infrastructure and application outsourcing as well as hybrid cloud services.

Responsibilities:

• Develop the ITSM team
• Participate in the technical verification of the current customers ITSM ServiceNow
• Verify the current documentation and if needed update/create the documentation
• Efficiently handle defects, ensuring timely resolution and minimal disruption to service delivery.
• Start the Handover to Operations (HOTO) from customer
• Ensure the hiring of employees for the ITSM team
• Becoming the technival lead of new team in Aeven on ServiceNow
• Being part of the transition project
• Central role in future customer dialogue

Qualifications:

• The ideal candidate possesses the following qualifications and experience:
• Master’s degree or equivalent in a related field.
• 5+ years of experience in ServiceNow development and architecture
• Proven expertise in designing and implementation complex Service Now solutions, including custom applications and integrations to third party vendor tools.
• Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages.
• Problem-solving and communication skills.
• Demonstrated leadership abilities, with the capacity to inspire and guide teams.
• Excellent written and oral communication skills in English, with the ability to effectively communicate with customers and internal teams.
• Detail-oriented with a commitment to maintaining high standards of documentation practice.

Employee benefits

• 6 weeks of paid time off per year
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free

Department: Østmarken 3a, Søborg

Lokation: Prague