Client Program Director

Opportunity Are you collaborative, energetic, passionate, and customer-centric? As the Client Program Director (CPD) you lead the global Customer Experience (CX) community to operationally serve one of our Key Clients. You are an essential element of the global account team, resulting in successful customer experience and business growth around the globe. This role covers all products and services (Ocean and Logistics & Services) and all brands. Be, together with the Key Client Director (KCD), the internal client expert, and externally the trusted advisor. You lead improvement and value adding projects and guide implementing new customer business for Maersk.Maersk is The Global Integrator of logistics, connecting and simplifying our customers' supply chain. As a CPD, the customer world becomes your workplace. We offer An exciting and attractive career in an aspiring and demanding environment Excellent development opportunities and a platform for global career prospects Flexibility and an inclusive working environment Enhancement of your communication, problem solving and relationship building skills This position is location in the EUROPEAN continent Key responsibilities: Service delivery and customer satisfaction Enhance customer satisfaction Host and engage in regular customer calls, reviewing performance and making forward looking plans Lead the customer transformation and verify implementation of value-creating projects in the customer supply chain Productivity and Profitability Find and implement possibilities of productivity improvement against service delivery level Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops Represent the customer’s interests internally during additional business implementations People Development Set up plans for on-boarding, training, and development of the CX team serving the customer Be involved in objective setting & performance management of the CX team Provide recognition & feedback proactively Collaboration & community development Engage with Commercial, Operational and Product experts to explore new developments servicing the changes in customer demand Host global/regional Client Program Management meetings, calls and share best practices proactively with the option to travel We are looking for Interest and willingness to learn about the Key Client priorities and assess strategically how Maersk can serve them. Understanding of and passion for driving Operational Excellence in the business that generates monetized value for our customer and Maersk Experience of working with a wide variety of complex operational and commercial matters Excellent interpersonal skills to form a strong account community and manage stakeholders on various levels both within Maersk and our customer Ability to problem solve and recommend appropriate course of action creating value for the customer Preferred location European continent If you bring below, this is a bonus for us 5+ years relevant experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization High sense of urgency and persistence Outstanding verbal, writing and presentation skills We would LOVE to receive your application, so if you would like to be considered please submit your application asap using the ‘Apply now’ button at the top.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Work type:
Full time

Locations:
FR - Paris

DKCPH65 - Copenhagen

DE - Hamburg

BE - Antwerp

ESMAD01 - Madrid - Parque Empresarial "La Finca"

SE - Gothenburg

NLROT01 - Rotterdam - Rotterdam