Senior Service Specialist

Are you an experienced Service Specialist looking to apply your technical expertise to a global market, while maintaining and developing service programs for Grundfos? Join our team as a Senior Service Specialist today and put your troubleshooting skills to the test!

What is the job about?
As a Senior Service Specialist, you will apply broad expert technical knowledge and after-sales service to the regional/global market for Grundfos supplied services and solutions. Responsible for maintaining and developing service programs for products, service centres and partners and troubleshooting methodology for new and existing products. Demonstrates high degree of understanding of customer needs.

Your main responsibilities:

• Provide senior level after-sales service technical expertise - at product and system/application level.
• Create and provide service-related product training and technical support to customers and colleagues for new and existing products and their applications.
• Drive Service deliverables in new product introductions
• Lifetime Maintenance of Service Portfolio and Service Documentation including Service offerings

Your background:
We imagine that you have:

• Experience delivering defined processes within the service environment.
• Possess industry experience within a business environment; experience working in a large manufacturing environment with good understanding of the entire value chain, is particularly advantageous.
• Most likely to have 5-6 years of relevant work experience before entering level besides formal education
• Solid knowledge of the plans, processes, and activities within the functional area in the service environment
• Great ability to influence others and establish and maintain a broad network within the organisation.
• Possess a great understanding of the relevant systems and regulations where applicable, for the service environment.
• English language skills for technical communication (Speaking / Writing)

What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.