Nordic Support Specialist - Part time

About Superb:
At Superb, we set out to empower restaurants, bars and cafés worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now…

Superb gathers all the tools to open, run and grow your business — in one platform.
From reservations, orders and payments to digital gift cards, takeaway and guest marketing. You name it, we’ve got it. Finally, hospitality owners can free up time to focus on what matters while using data to serve magical experiences, build guest relationships, and maximise revenue. Superb’s all-in-one platform is used by +1000 hospitality businesses worldwide, and we are just getting started. Our internal team consists of young, talented people who are passionate about challenging status quo and creating magical guest experiences. Do you want to embark with us on our mission to become the leading platform within hospitality?

This Superb opportunity:

We are looking for a Nordic speaking part time Customer Support Specialist to help us out on evenings and weekends primarily. We believe that you, just like us, care about delivering superb service to our customers by making sure that they get a great experience when communicating with us. If you have a proven track record in helping customers with a Saas product or similar that's amazing, if you don't it's ok, we will teach you everything you need to know.

What you will do:

• Work closely with the rest of the Support team to resolve any tickets or issues faced by your customers
• Provide mail, chat and phone support to our Nordic customers primarily
• Understand how customers currently are using the products and identify opportunities to increase usage and gain even more value from Superb
• Align with the product team to ensure feedback loops and communicate the voice of customers
• Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way.

You are/have:

• A flair for tech related things
• Excited about investigating, troubleshooting and finding solutions for challenges and problems that our customers are facing
• Strong team player with excellent communication skills, both oral and written
• Service minded, efficient, structured, and solution-oriented.
• Fluent in Danish or Swedish and able to communicate very well in English
• Ability to work evenings and weekends
• Live in or near Copenhagen where we have our hub

Note: we recognize imposter syndrome is real. Any candidate that does not perfectly fit every skill we are looking for in this role is still strongly encouraged to apply

Sounds like a Superb opportunity?

We will fill the position as soon as we find the right candidate, so don't think twice, send your application to us. We are excited to hear from you, don’t hesitate to apply!

We only accept applications in English.

We will offer you:

• Learning & sharing environment
• An international team - we are a lot of different nationalities working together!
• We are a remote company but we have a hub in beautiful Copenhagen where you have the option to work from.

Superb is an equal opportunity employer and values diversity within the company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status

Department
Support

Locations
Copenhagen

Remote status
Hybrid Remote

Employment type
Part-time

Contact Sabina Notkin Director of People & Culture – People